Support business software in production, including incident investigation, SQL Server data issues, reporting workflows, user permissions, and deployment configuration.
- Investigate production incidents through application behavior, SQL Server data, ERP workflows, and system configuration.
- Write and verify SQL queries and controlled data changes to diagnose and correct operational database issues.
- Troubleshoot Crystal Reports and DevExpress reporting workflows.
- Support IIS deployments, application configuration, Windows Server environments, and post-release checks.
- Configure and troubleshoot user permissions and access.
3 more verified responsibilities
- Support SQL Server backups, maintenance plans, scheduled jobs, and database-related operational tasks.
- Document investigations, fixes, and handoffs for clients and internal teams.
- Communicate technical issues and resolutions to non-technical users.
Tools Microsoft SQL Server - SQL - Crystal Reports - DevExpress - IIS - Windows Server - ERP systems - Remote support tools



